The OpenSearch cluster remains stable following recent mitigation efforts, but import functionality is still limited for EU bots created before October 9, 2025. Retrieval operations continue to run without issues, and imports are working for US bots and newly created EU bots. The incident remains in monitoring while the team works to gradually restore full import functionality, including ongoing shard rebalancing and index migrations. Customers impacted by the import restrictions are advised to either create new bots or use the US dashboard as a temporary workaround.
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The monitor is down in the following regions: us-east and us-west
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Update - A fix has been implemented and we are monitoring the results. Nov 05, 2025 - 12:20 MST
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We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
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Investigating - We are currently investigating this issue. Nov 05, 2025 - 11:32 PST
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Zendesk
Some users may be experiencing slowness or timeout errors when accessing Canvas
Instructure
Houghton Mifflin Harcourt
